Last updated: September 7, 2026
Effective date: September 7, 2026
These Terms of Service (the Terms) are a legally binding agreement between you and BasilAI Ltd., or the ShieldON service provider identified in your order or signed agreement (ShieldON, we, us or our). They govern your access to and use of the ShieldON website, hosted platform, console, APIs, documentation, software, private previews, trial features and related support services (collectively, the Services).
If you use the Services on behalf of a company or other organization, you includes that organization, and you represent that you have authority to accept these Terms on its behalf.
A signed master services agreement, order, data processing agreement, service level agreement or other written agreement between us (a Commercial Agreement) takes precedence over these Terms for the matters it addresses. These Terms apply to matters it does not address.
1. Acceptance and eligibility
By accessing or using the Services, you agree to these Terms. Do not access or use the Services if you do not agree or lack authority to bind the relevant organization.
You must have reached the legal age required to enter into this agreement in your jurisdiction. The Services are intended for businesses and professional users, not minors or personal consumer use.
2. The Services
ShieldON provides enterprise AI gateway and governance capabilities, including unified model access, provider integrations, identity and permissions, routing, versioned configuration, limits, budgets, usage reporting and auditing. Available features, models, providers, deployment options and service levels depend on the applicable documentation, plan or Commercial Agreement.
The Services may be hosted by us or our infrastructure providers; privately deployed or operated offline in an environment you control; or provided as trials, beta versions or private previews with limited functionality, capacity, support or availability.
We may add, modify or discontinue features as the Services evolve. We will give reasonable notice of changes materially adversely affecting the core functionality of paid Services, as required by the Commercial Agreement or applicable law.
3. Accounts, organizations and administrators
You must provide accurate, complete and current account information and protect passwords, sessions, personal API keys, gateway API keys, provider credentials and other authentication information. Do not share personal login credentials or permit unauthorized access.
You are responsible for activity under your accounts, organizations, workspaces, API keys and integrations, except to the extent directly caused by our breach of these Terms or a Commercial Agreement. Notify us promptly of compromised credentials, unauthorized access or other security incidents.
Organization administrators may manage members, roles, workspaces, integrations, policies, logs and other organizational data. An organization providing or managing your account may access, manage, export or delete data associated with your use. The organization is responsible for its internal authorization arrangements.
4. Customer responsibilities
You are responsible for:
- Ensuring your use, your users' use, model configuration and data processing comply with applicable law, industry requirements and your policies.
- Having the necessary rights to submitted data and providing required notices, obtaining required consent or establishing another lawful basis.
- Reviewing and configuring model access, routing, limits, budgets, data residency, logging, retention, safeguards and human approval requirements.
- Assessing whether models and outputs are suitable for your purposes and applying appropriate human review to important decisions.
- Securing networks, devices, applications, private deployments, backups, access permissions and provider accounts under your control.
- Complying with the terms of your selected AI providers and other third-party services.
ShieldON provides technical tools and governance evidence, not legal, compliance, medical, financial or other professional advice. We do not guarantee that any deployment meets a particular law, certification or industry standard.
5. Customer Data and AI request content
Customer Data means data you or your users submit, transmit through or provide for the Services, including configuration, business metadata, prompts, messages, files, images, audio, embeddings, model outputs and tool-call data.
As between you and ShieldON, you retain all rights in Customer Data. You grant us a non-exclusive, limited authorization to process it only as necessary to provide, protect, maintain and support the Services, perform Commercial Agreements and your written instructions, and comply with law. This authorization lasts only for those purposes.
ShieldON's default product design does not persist prompts, model outputs or embedding vectors, unless you expressly enable retention, request support involving that content, a Commercial Agreement provides otherwise or law requires otherwise. The Services may process content temporarily during a request and retain structured metadata necessary for governance, metering, security and auditing. Processing depends on deployment configuration, Commercial Agreements and the ShieldON Privacy Policy.
Directing a request to a selected provider authorizes ShieldON to transmit the relevant Customer Data to that provider on your behalf. That provider's processing is governed by your agreement with it and its privacy policy.
6. Data protection and security
We will apply technical and organizational safeguards proportionate to the nature and risks of the Services to protect Customer Data under our control. Each party must comply with applicable data protection law.
Where we process personal information on your behalf, the parties will enter into a data processing agreement (DPA) or other appropriate processing arrangement as required by applicable law. A DPA prevails over these Terms on conflicting personal information processing matters.
For private or offline deployments, you are responsible for infrastructure, networks, host security, identity systems, storage, backups, logs, data residency and provider accounts under your control, unless a Commercial Agreement expressly assigns management responsibilities to us.
No system is completely secure. Default settings do not replace configuration appropriate to your risks or your legal and compliance obligations.
7. Acceptable use
You must not, or allow others to:
- Violate law or others' rights, or engage in fraud, harassment, discrimination, harm or other unlawful conduct.
- Create, upload or distribute malware; attempt unauthorized access; or impair the integrity, performance or availability of the Services or connected networks.
- Bypass authentication, access controls, limits, budgets, safeguards, audits, data residency controls or other technical restrictions.
- Probe, scan or test vulnerabilities without our written authorization.
- Reverse engineer, decompile or attempt to extract source code, except where applicable law expressly permits this and does not allow contractual exclusion.
- Resell, rent, sublicense or provide third-party access unless expressly permitted by a Commercial Agreement.
- Use the Services to develop or train substantially competing products, or copy their non-public features, interfaces or workflows.
- Remove proprietary notices, impersonate others or misrepresent the Services' origin, capabilities or certification status.
- Engage in high-risk uses prohibited by law, or make solely automated decisions with legal or similarly significant effects without legally required human oversight, safeguards and notices.
8. Third-party services and AI providers
The Services may connect to OpenAI, Anthropic, Google, AWS, Microsoft, Alibaba Cloud, DeepSeek or other third-party services. We do not control those services and are not responsible for their content, model behavior, availability, security, pricing changes, data processing or terms.
AI outputs may be inaccurate, incomplete, outdated, biased or unsuitable. Independently review them before use or reliance. You are responsible for actions taken on their basis. We do not guarantee that outputs are unique, non-infringing or eligible for intellectual property protection.
9. Fees, taxes and payment
Fees, usage allowances, billing periods, payment deadlines and refund arrangements are set out in the Commercial Agreement. Payments are non-refundable unless that agreement or applicable law provides otherwise.
Fees exclude taxes. You are responsible for taxes applicable to your purchase, other than taxes on our net income. We may suspend affected paid Services for overdue payment after legally required notice.
Trials and private previews may be free or subject to separate allowances or time limits. We may change or end free plans on reasonable notice.
10. Intellectual property
Except for Customer Data, the Services and their software, designs, documentation, trademarks, technology, aggregated analytics and associated intellectual property belong to ShieldON or its licensors. You receive only a limited, non-exclusive, non-transferable, non-sublicensable right to use the Services during the applicable term in accordance with this agreement.
You authorize us to use your suggestions and feedback to improve or operate the Services, without payment, perpetually and irrevocably. This does not authorize us to disclose your confidential information or identify you as the feedback source.
11. Confidentiality
Each receiving party must protect information disclosed confidentially by the other party or reasonably understood to be confidential by its nature. It may use the information only to perform this agreement and disclose it only to personnel, affiliates, professional advisers or subcontractors who need to know and are subject to obligations at least as protective as these Terms.
Confidential information excludes information the recipient can demonstrate was lawfully known, became public without breach, was lawfully obtained from an authorized third party or was independently developed. Legally required disclosure is permitted, with advance notice where lawful and reasonable assistance in seeking protection.
12. Beta, trial and preview features
Beta, trial, experimental and private preview features may be incomplete, contain errors, change materially or be discontinued at any time. Do not use them in production-critical situations without suitable backups and risk assessment. Unless prohibited by law, they are provided as is and as available, without service level commitments.
Non-public information about preview features is ShieldON's confidential information.
13. Suspension
We may suspend all or part of the Services to address security risks, unlawful activity or imminent harm; for your material breach; where required by law or an authority; for overdue fees remaining unpaid after reasonable notice; or where a provider or infrastructure outage prevents the affected functionality.
Where practicable and lawful, we will notify you in advance and limit suspension to what is reasonably necessary in scope and duration.
14. Term and termination
These Terms apply from your first access or use until termination. You may stop using the Services. Account closure, order termination and early termination are governed by the Commercial Agreement and available product procedures.
Either party may terminate affected Services if the other materially breaches this agreement and fails to remedy the breach within an agreed or reasonable period after written notice. No cure period is required for an irremediable breach, imminent risk to systems or others, or legally required immediate termination.
Your use rights end on termination. Data export, return, deletion, backup removal and legal retention follow the Commercial Agreement, DPA, deployment configuration and Privacy Policy. Provisions intended by their nature to survive, including intellectual property, confidentiality, fees, liability limits, disputes and post-termination data obligations, survive.
15. Warranties and disclaimers
We warrant that we will provide paid Services with reasonable professional skill and care and address reproducible material non-conformities within the scope of the Commercial Agreement.
Except as expressly stated or required by non-excludable law, the Services are provided as is and as available. We disclaim other express, implied or statutory warranties, including merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, freedom from errors or malware, absence of data loss, and accuracy, completeness or legal compliance of the Services or AI outputs.
16. Indemnification
To the extent permitted by law, you will defend, indemnify and hold harmless ShieldON, its affiliates, directors, employees and agents against third-party claims arising from your unlawful use, infringement of third-party rights by Customer Data, or breach of Section 4 or 7. We will promptly notify you, allow you to control the defense and settlement, and provide reasonable assistance. Without our written consent, a settlement must not require our admission of liability, payment or continuing obligations.
A Commercial Agreement may provide different or mutual indemnities and prevails on those matters.
17. Liability limits
To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, punitive or consequential loss, or loss of profits, revenue, goodwill, business opportunities or data arising from these Terms or the Services, even if advised of its possibility.
Subject to the exceptions below, each party's aggregate liability is limited to the fees you paid or owe for the affected Services during the twelve months before the event giving rise to the claim. For free Services, the limit is the equivalent of USD 100.
These exclusions and limits do not apply to fraud, willful misconduct, infringement of the other party's intellectual property, breach of confidentiality, fees payable, or death, personal injury or other liability that cannot lawfully be limited. Express liability limits in a Commercial Agreement take precedence.
18. Governing law and dispute resolution
The governing law and dispute arrangements specified in a Commercial Agreement apply. Where none are specified, applicable law and competent courts are determined under the applicable conflict-of-laws and jurisdiction rules. These Terms do not themselves require arbitration or designate an exclusive court.
Before formal proceedings, the parties will try to resolve a dispute through good-faith discussions. Either may seek interim, protective or injunctive relief from a competent court to protect intellectual property, confidential information, data or system security.
Nothing in this section restricts mandatory rights that applicable law does not allow you to waive.
19. Export controls and sanctions
You must not access, use, export, re-export or transfer the Services in violation of applicable export controls, trade sanctions or anti-boycott laws. You represent that you are not a prohibited or restricted party and will not provide the Services to prohibited end users or use them for prohibited end uses.
20. Changes to these Terms
We may update these Terms. We will give reasonable advance notice of material changes through the website, Services or account contact details and update the date above. Unless immediate effect is legally required, material changes do not apply retroactively. Continued use after changes take effect constitutes acceptance.
21. General provisions
You may not assign these Terms without our written consent, except in their entirety to a successor in a merger, reorganization or sale of all or substantially all relevant assets without diminishing our rights. We may assign them to an affiliate or successor.
Neither party is liable for delays or non-performance caused by events beyond reasonable control, except payment obligations. Failure to exercise a right is not a waiver. Invalidity of a provision does not invalidate the remainder; the affected provision will be enforced as close to its intent as law permits.
These Terms and applicable Commercial Agreements are the entire agreement concerning the Services and supersede prior statements and arrangements on that subject. Headings are for convenience. Including means including without limitation. The parties are independent contractors; no partnership, joint venture, employment, agency or fiduciary relationship is created.
22. Contact
For questions, legal notices or reports of violations, contact:
BasilAI Ltd. / ShieldON
Email: hello@shieldon.ai